Mbi55 Privacy Policy – Your Personal Data Protection

To provide you with a safe, seamless, and high-quality service, mbi55 collects certain categories of personal information. We only collect information that is strictly necessary for the stated purposes.

A) Information You Provide Directly

• Full name as stated in official identification documents (MyKad or passport)
• Active email address used for registration and communications
• Mobile number for two-factor authentication and notifications
• Date of birth for age verification purposes (18+)
• Bank account information (account number, bank name) for processing deposits and withdrawals
• KYC documents: front and back copy of MyKad or a valid passport

B) Information Collected Automatically

• IP address and approximate geographic location information
• Device type, operating system, and web browser version in use
• Game session data including date, time, game type, and wagering values
• In-platform financial transaction history
• Access and activity logs within the platform for security purposes

C) Data Types & Collection Purposes

Mbi55 uses collected information solely for legitimate and stated purposes. We do not use your data beyond what is necessary to operate the platform's services.

• Account management: Creating, verifying, and maintaining your account securely.
• Transaction processing: Processing deposits, withdrawals, and bonus payments accurately and promptly.
• KYC verification: Fulfilling legal compliance obligations including anti-money laundering (AML).
• Platform security: Detecting and preventing fraudulent activity, intrusion attempts, and multi-account usage.
• Customer support: Resolving inquiries, complaints, and technical issues more efficiently.
• Personalisation: Personalising the gaming experience and relevant promotions based on your preferences.
• Responsible gaming: Monitoring gaming patterns to identify signs of addiction and provide appropriate assistance.
• Regulatory reporting: Meeting reporting requirements to relevant authorities in accordance with applicable laws.

Mbi55 maintains a very strict policy on data sharing. We do not share, sell, or disclose your personal information to third parties except in the following limited circumstances:

• Payment service providers: Payment gateways and transaction processors integrated with our platform receive only the minimum data required to complete your transaction. All such providers are subject to strict data protection agreements.
• Game providers: Third-party game studios and providers (such as slot and Live Casino suppliers) may receive session data required to operate the games. This data is limited and processed in accordance with agreed security standards.
• Competent authority: mbi55 will disclose the required information when mandated by law, court order, or direction from a legitimate regulatory authority.
• Anti-fraud agencies: Required data may be shared with identity verification agencies and industry blacklist platforms to protect all users on the platform.

Your data security is mbi55's top priority. We continuously invest in security infrastructure and apply a multi-layered approach to keep your data safe at all times.

• Data encryption in transit: All communications between your browser and mbi55 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as banking information and KYC documents are stored in encrypted format using AES-256 encryption.
• Strict access control: Only authorised personnel with a legitimate business need may access member personal data, and all access is logged and audited.
• Two-factor authentication (2FA): mbi55 provides 2FA for all member accounts as a highly recommended additional layer of security.
• 24/7 Monitoring: A continuous security monitoring system detects threats and suspicious activity in real time.
• Regular security audits: Penetration testing and independent security audits are conducted regularly to identify and address vulnerabilities.

Mbi55 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect core platform functionality such as your ability to log in and maintain your session.

Under the Personal Data Protection Act 2010 Malaysia and global privacy best practices, you have the following rights regarding your personal data held by mbi55:

Mbi55 retains your personal data only for as long as necessary for the stated purposes or as required by law. Our retention schedule is as follows:

• Active account data: Retained for the duration your account is active and used to provide ongoing services.
• Financial transaction records: Retained for seven (7) years after the transaction date in line with financial reporting requirements and the Financial Institutions Act.
• KYC Documents: Retained for five (5) years after the account termination date in accordance with AML compliance requirements.
• Customer support communication logs: Retained for two (2) years for reference and service quality improvement.
• Marketing data (with consent): Retained until you withdraw consent or request deletion.
• Technical security logs: Retained for ninety (90) days for the purposes of security incident investigation.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

Mbi55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any amendment will be accompanied by a clear notice on the platform.

• Significant changes will be communicated to members via in-platform notifications or your registered email at least 14 days before they take effect.
• Continued use of the mbi55 platform after the amendment's effective date is considered acceptance of the updated terms.
• Previous versions of the Privacy Policy are available upon request through customer support for your reference.

If you have any questions, concerns, or complaints regarding how mbi55 handles your personal data, our Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Live Chat 24/7: Available directly within the mbi55 platform for immediate response.
• Privacy Email: [email protected] — for specific enquiries related to data protection.
• FAQ Page: Visit FAQ page for answers to common questions.

We are committed to responding to all privacy-related enquiries within three (3) business days. For data access or deletion requests, processing time is up to 21 business days in accordance with PDPA provisions.